Terms of service

Welcome to Fay Hair Pro. By using our website and purchasing products, you agree to the following terms and conditions. Please read them carefully as they govern your use of our services and products.

1. General Terms

  • By accessing our website and purchasing from Fay Hair Pro, you agree to abide by these terms.
  • We reserve the right to update, modify, or discontinue any part of our website or services without prior notice. Your continued use of the website signifies your acceptance of such changes.
  • We are committed to providing accurate product information, but we do not guarantee that all descriptions or other content on our website is complete, reliable, or error-free.

2. Products and Pricing

  • Prices for our products are subject to change without notice. We reserve the right to adjust prices or discontinue products at any time.
  • All prices listed on the website are final and include applicable taxes. Shipping and delivery charges will be calculated at checkout based on your location.

3. Purchase and Payment

  • All orders are subject to availability and acceptance. Upon placing an order, you will receive a confirmation email.
  • Payments must be made through the available payment methods on our website. We use secure payment gateways to ensure the safety of your financial information.

4. Shipping and Delivery

  • Orders are processed and shipped within the timeline mentioned on our website. For full details, please refer to our Shipping & Delivery Policy.
  • Any delays due to customs, carrier issues, or other circumstances beyond our control are not our responsibility.
  • Shipping fees, if applicable, will be disclosed at checkout.

5. Returns and Exchanges

  • We do not offer refunds; only exchanges are allowed under specific conditions.
  • Exchanges are applicable only upon presenting the original purchase invoice and will be accepted solely for mechanical faults in the product.
  • Exchanges will be made for the same item only.
  • Products with physical damage caused by the customer are not eligible for exchange.
  • To request an exchange for products without any mechanical faults, you must do so within 7 days of purchase. The product must be in its original packaging, unused, and in sellable condition.
  • Sale or discounted items are not eligible for exchange or refund.

6. Product Use

  • Fay Hair Pro products are for personal use only. Any misuse, unauthorized resale, or modification of the products may result in termination of services and legal action.
  • We are not responsible for any damage caused due to improper use of our products. Please follow all safety instructions provided with the product.

7. Limitation of Liability

  • Fay Hair Pro is not liable for any indirect, incidental, or consequential damages arising out of your use of the website or products.
  • In case of any mechanical faults in the product, our liability is limited to replacement or repair as per our exchange policy.

8. Privacy Policy

  • Your personal information is handled according to our Privacy Policy. By using our website, you consent to the collection and use of your information in accordance with this policy.

9. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from the use of our services or products will be resolved under the exclusive jurisdiction of the courts of [Your Jurisdiction].

10. Contact Information