Refund policy

At Fay Hair Pro, we prioritize the quality and performance of our products. Please note the following policy regarding returns and exchanges:

1. No Refunds, Only Exchanges
   We do not offer refunds. Exchanges are permitted under specific conditions outlined below.

2. Eligibility for Exchange
   Exchanges will be accepted only if:

   • The product has a mechanical fault.
   • The original purchase invoice is presented.
   • The exchange is requested within 7 days of the purchase date.
   • The product is in its original packaging, unused, and in a sellable condition.
   • Exchanges will be made for the same item only.
     
     

3. Non-Eligible Items

   • Products with physical damage are not eligible for exchange.
   • Sale or discounted items are not eligible for exchange or refund.
     
     

4. Process for Exchange
   To initiate an exchange, please contact us at info@fayhairpro.com with your purchase details and reason for the request. Our team will guide you through the exchange process, including where to send your product.

5. Inspection and Approval
   Once we receive the item, it will be inspected for eligibility. If approved, an exchange will be processed, and we will notify you of the next steps.