Shipping policy

1. Shipping Locations
We are pleased to offer shipping across the UAE and to select GCC countries, including Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman. For a complete list of shipping destinations, please contact our customer support team.

2. Shipping Rates
Shipping rates vary depending on the destination, size, and weight of your order. The shipping cost will be calculated and displayed at checkout before you finalize your purchase.

3. Processing Time
Orders are processed within 1-2 business days. Please allow additional time for processing during peak periods or holidays. Once your order has been processed, you will receive a confirmation email with tracking information.

4. Delivery Time

  • Within UAE: Delivery typically takes 2-5 business days.
  • GCC Countries: Delivery usually takes 5-7 business days.

Please note that delivery times may vary depending on the shipping address and local delivery services.

5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

6. Shipping Address
Please ensure that you provide accurate and complete shipping information at checkout. We are not responsible for delays or issues caused by incorrect or incomplete addresses.

7. Shipping Restrictions
We are currently unable to ship to P.O. Box addresses. Please provide a physical address for delivery.

8. International Shipping
For orders outside of the GCC countries, please contact our customer support team for shipping options and rates.

9. Shipping Issues
If you encounter any issues with your shipment, such as delays or damaged items, please contact our customer support team as soon as possible. We will work with you to resolve any problems and ensure your satisfaction.

10. Duties and Taxes
For international shipments, any applicable duties, taxes, or customs fees are the responsibility of the recipient. Please check with your local customs office for information on potential charges.

If you have any questions about our shipping policy or need assistance with your order, please reach out to us at support@fayhairpro.com or through our contact form.